Managing The Increasingly Distributed and Complex Enterprise Edge in a Borderless World Through AIOps

September, 2022
Author: Rob Sese

The fundamental changes to enterprise networking in large part brought on by the dramatic impact of the pandemic, leading to highly distributed workforces came at a time when more sophisticated software, AI and machine learning tools were coming into their own a few years ago.

IT teams were forced to figure out how to continue to support every employee, regardless of where they were working from by ensuring secure access to corporate resources, from business applications to data bases, and from basic communications (voice, email, and instant messaging) to increasingly sophisticated collaboration platforms (Microsoft Teams and competitive solutions including Zoom, WebEx, and the like).

IT teams had never seen the variety of conditions they experienced when it came to available bandwidth, types of end-user devices, a steady stream of cyberattacks, and at home, having to share connectivity with other family members who also were forced to work from home and learn from home.

It felt impossible to manage – and frankly it was impossible to manage without benefit of automation and optimization tools.

At ConnX, we were fortunate in that we established our AIOps and network automation solutions well in advance of the arrival of the pandemic, knowing that with the inevitable arrival of more options for enterprise connectivity and computing (including the advancement of wireless private 5G/LTE alternatives to traditional wired and WiFi scenarios) we had to invest in the future for our Fortune 500 customers and others.

Foundational changes happening in network technologies and topologies required a reimagining and reorganization of operations within our own Managed Services business, all in service of assuring predictable cloud-first approaches – cloud-first and mobile-first.

The circumstances simply and immediately accelerated the transformation we had well-underway, which enabled us to help our customers transform – in some cases over a weekend.

What was already a dramatic evolution became truly a revolution – one that was made possible by the adoption of not just operating software, but the intelligent algorithms built into network and application automation, which is at the core of our Maestro platform.

Working with mission critical partners like Juniper, we successfully rolled out national and global AI-driven automated solutions, with AI/ML-based closed loop assurance that would not have been possible a few years ago.

We have always been steps ahead of our competition because given the size, scale, and sophistication of our global enterprise customers, we must be.

With the rapid emergence of programmable network technologies, and exciting new technologies including 5G network slicing, our network and service operations (NOC/SOC) teams can address simultaneous challenges, on a spectrum that covers day-to-day continuity (24/7/365) to the ability to respond to extraordinary circumstances (including disasters).

Beyond uplifting our customers to cloud and edge connectivity and computing, optimized to not only work, but to make economic sense with “XaaS” (Everything as a Service) and an opex vs. capex approach – we are also very involved in planning for future improvements, including introducing our customers to IoT and Industrial IoT solutions that deeply benefit from the same AIOps environment, driving a greater return on their investments in transformed networks.

The most exciting news may be found in data analytics, which go beyond end-to-end observability to end-to-end business insights.

With Maestro, we combine and correlate the performance data coming from multiple, previously siloed assurance systems, network layers and domains.

To drive excellent customer experiences and service, Maestro can help organizations prioritize the analysis and resolution of problems based on the impact on the end-user’s customer experience and revenue, extending “predictability” to “personalization” of service.

Maestro means we can guarantee the highest enterprise SLAs at scale – right down to the end user, wherever they may be connecting from.

Maestro also makes possible OPEX management and reduction through automation and AIOps, down to every business unit, correlated to every application (for example the usage of Microsoft Teams and cloud consumption, with reporting fed by the data being collected and itself automated in analytics).

And our breakthrough AI Assure Active Assurance service provides premium, proactive and continuous synthetic testing.

We’ve moved way beyond the traditional definition of “Unified Communications” to “United Collaboration” – through AIOps focused on delivering customer experience, service, and network assurance – with our AI Assure offering which ensures an optimum ROI from their significant network transformation and modernization investments.

As you continue to plan your 2023 connectivity and compute initiatives and budget, a fifteen-minute investment of your time may prove to be the best ROI you’ve experienced. You can reach me at

Revamping Customer Experience: Cloud Voice Innovation Transforms How Brands Interact in Real-Time

Revamping Customer Experience: Cloud Voice Innovation Transforms How Brands Interact in Real-Time

The tumultuous world of retail is undergoing constant metamorphosis as the birth of new and disruptive technologies expedites the minimum expectations held by consumers. To remain apace with competitors, companies must find the most effective use of their finances to bolster customer experience, develop brand loyalty, encourage repeat sales, and enable growth.

Simplifying Cloud Communication: ConnX Partners with Amazon Chime SDK to Launch ‘AI Voice-in-a-Box’ Solution

Simplifying Cloud Communication: ConnX Partners with Amazon Chime SDK to Launch ‘AI Voice-in-a-Box’ Solution

Communication has always been an essential part of any business, regardless of industry, helping boost employee morale, engagement, productivity, and satisfaction, while also being a key aspect of collaboration and cooperation between co-workers. However, amidst the digital revolution and the widespread acceptance of the work-from-home (WFH)/ remote work movement, communication has become business-critical, sometimes being the difference between success and failure.

The Power of AI in Driving SD-WAN Growth

The Power of AI in Driving SD-WAN Growth

The MSP industry has come a very long way in a relatively short time. What was essentially an IT reseller role to provide and install and manage a specific application has evolved into MSPs becoming an integral part of a company’s IT provisioning and support network. This has allowed the industry to quickly become one of the most critical business sectors thanks to their adept understanding of the innovative technology available.

Connecting Higher Ed: AI SD-WAN Leads with More Predictable and Secure Networking

Connecting Higher Ed: AI SD-WAN Leads with More Predictable and Secure Networking

Pivotal to the foundation of our society, communications technology has seen rapid innovation as the flux continues to introduce new, complex, and agile alternatives which displace their predecessors. These solutions have been continuously adopted by companies throughout a myriad of industries as different businesses either attempt to solidify their position or oust their competitors.

ConnX Wins 2023 INTERNET TELEPHONY NaaS Product of the Year Award

ConnX Wins 2023 INTERNET TELEPHONY NaaS Product of the Year Award

We are delighted to announce that this technology has received honors during The 1st Annual INTERNET TELEPHONY NaaS Product of the Year Award presented by TMC, which took place earlier this month and noted us as one of the winners. CEO of TMC, Rich Tehrani, stated that the award came to us due to the effectiveness of our product in helping our clients reduce costs, increase agility, and improve scalability for their businesses.

5 Managed SD-WAN Trends to Watch in 2023

5 Managed SD-WAN Trends to Watch in 2023

Digital transformation has introduced an abundance of innovative technology into the modern business environment. Among the current digital movements, some of the most popular are multi-cloud architectures, zero-trust security protocols, and the adoption of advanced AI capabilities.