Breakthrough Business Intelligence Combining Data Generated By Devices And The People Who Use Them
Real time data generated by every endpoint with advanced analytics and AI brings next level visibility into what individuals and teams are doing to drive extraordinary business outcomes.
This powerful and proven business intelligence and productivity solution makes it possible for even the largest and most distributed enterprises to fully support and manage increasingly blended remote and in-person teams. Success happens when team members have predictable, high quality, always on connectivity, devices and applications and when their managers can understand and coach them even while they are working remotely.
Built With Business Intelligence In Mind.
When a very large and longstanding customer came to ConnX to help them transform their digital real time communications platform, they inspired us to think differently about how real time communications and collaboration platforms for voice, video, messaging, document sharing might work in the future given a jump-shift in remote working.
Especially in highly regulated industries, and industries which are highly dependent on predictable, secure, quality networks and applications, it is mission critical to support the distributed workforce, giving managers the business intelligence tools they need to ensure their teams are supported – in service of positive business outcomes.
Especially in highly regulated industries, and industries which are highly dependent on predictable, secure, quality networks and applications, it is mission critical to support the distributed workforce, giving managers the business intelligence tools they need to ensure their teams are supported – in service of positive business outcomes.
The CVE-V portal displays information based on data gathered at the very edge of the network, associated with every employee, every device, and every application. Using APIs, connectors, containers and more, the platform turns what has traditionally been an “IT” view into an “HR” view (who are our most productive team members and how can we help them help others become more successful).
Myriad Industry Use Cases
For highly regulated companies, the CVE-V portal securely tracks and records every live session, whether between a contact center agent and a single customer, or internal teams who work with private, confidential, and highly sensitive corporate data. This helps ensure compliance with regulations including HIPAA, SOX, PCI and more, and can generate detailed reports and analytics on demand in the event of an audit.
For product-centered companies, the CVE-V platform, based on whatever policy business units develop, can generate easy to access and understand reports showing what customers are saying about specific products and services, so product managers have priceless business intelligence that can impact growth and competitiveness in the near and longer term.
For healthcare providers, the CVE-V platform can deliver insights into telemedicine sessions between patients and professionals, or between teams of doctors, nurses, and specialists at scale, given the level of AI/automation and the agility of on-demand reporting. For example, how many patients did a nurse practitioner see in a single day – how long did each session last – and how did his or her visits impact patient experiences and outcomes?
ConnX Virtual Edge Vision is an extension of Connx Virtual Edge. Orchestrated over our Maestro Platform, we combine our AI Assure with MS Teams Digital expertise, our Active Assure synthetic testing, our PSTN Assure (DID and IVR customer experience testing, and other tightly integrated software built by us, or by our tech ecosystem partners.
Built-in service and security assurance with 24/7 support
Contact us for a demonstration of Connx Virtual Edge Vision – a powerful connectivity and productivity platform for IT, HR, Compliance, Product Development, Sales, Marketing and other divisions across large, distributed enterprises.
Learn how you can harness the power of correlated data, generated by people and devices, with visibility into how your hybrid organization is getting work done, with a goal to deliver consistently outstanding business results.