Top U.S. Bank with over 200,000 Employees in over 4,000 Branch Offices
The ultimate in security assurance powered by ConnX AIOPs and machine learning
Business Challenges
- Increasing demand for highly skilled technical, support and project management staff supporting global banking and markets organizations
- Disparate communication platforms in regions creating global silos and complicating maintenance and support
- M&A introduced multiple platforms requiring consolidation and transformation
ConnX Solution
- 100+ personnel delivering professional services, staff augmentation
- Centralized enterprise voice, trader voice and contact center solutions at a global and regional level
- Lifecycle services simplifying, unifying and integrating disparate platforms
Business Results
- Brought blueprint for success for institutions, offering white-glove service
- ConnX major financial experience leads to successful delivery and support
- Trader voice centralization enabled next-day migration of traders to off-site facilities after Hurricane Sandy – shut down NYC financial district for weeks
Contact us to learn more about how ConnX has served the financial industry for decades.
US-based Multinational Industrial Conglomerate
Global Microsoft Teams with Direct Routing migration
Business Challenges
- Global coverage with single consistent user and support experience
- Global migration to Microsoft Teams with UC as a seamless experience and workflow and TEMs management
ConnX Solution
- 80,000 ConnX Microsoft Teams Direct Routing seats (PSTN)
- Global SIP trunking and session border controllers as a service
- ConnX Maestro Portal with ConnX AIOps and ConnX Security Assurance
- Universal help desk
Business Results
- Improved voice quality and global reach with ConnX Microsoft Teams Direct Routing with SBCs
- ConnX Maestro Portal for single management tool
- ConnX Maestro Analytics provides end to end performance analytics with service level visibility
Contact us to learn more about how ConnX continues to serve the multinational industrial sector.
$10 Billion North American Retailer
A complete connectivity and collaboration solution delivered in months instead of years supporting over 5,000 store locations
Business Challenges
- Highly distributed voice-centric business with over 5,000 branches
- Myriad of legacy key systems with local analog trunking per store
- No back-up data network for mission critical store applications
- Complex management and expensive operating expenses
ConnX Solution
- Centralized UCaaS and SIP trunking replaces key systems and analog trunks
- Specially designed and unique UCaaS key system multiline functionality for stores
- ConnX AI SD-WAN with ConnX Virtual Edge gateways powered by Juniper SSR, MIST and MARVIS
- ConnX Portal, ConnX AIOps, ConnX Service and Security Assurance
Business Results
- Rapid digital transformation – cut over 30-40 stores per night for 4.9k stores / 40k users
- ConnX Global Communications Platform manages 8 million calls / month
- ConnX AIOps and ConnX Maestro Analytics automates 1-2 million events per day with only 300 requiring human intervention
- $30M in operations savings and $6M in ROI to date
- CEO publicly states that 11% growth during COVID unachievable without ConnX
Ready to transform your retail enterprise? We’d love to help – please contact us.
Oil and Gas Solutions Provider Operating in 80 Countries
Global ConnX Cloud Contact Center for 340+ agents provides seasonal scalability
Business Challenges
- Migration of complex and sophisticated contact center services from an end of life, on-premise platform to a cloud-based solution
- Integration with third-party SaaS solutions to gain business advantage and offer enhanced customer service
ConnX Solution
- Global ConnX Contact Center supporting U.S. 250+ and 110+ Indian agents
- High availability and geo-redundant SIP session management
- ConnX Maestro Portal, ConnX AIOps and ConnX Security Assurance
Business Results
- Ease of administration and growth to meet seasonal demands
- Global expansion to 110+ agents in India due to positive performance
- Integration with contact center SaaS solutions (Salesforce.com, etc.)
We simplify business connectivity, collaboration, security, and service assurance for utility companies. Contact us to learn more.
One of the World’s Largest Cruise Companies
Centralized SIP trunking and UC security assurance saves money and improves productivity
Business Challenges
- Multiple voice platforms including PBXs, contact centers, voice mail and fax with complex call routing that PBX’s were unable to manage
- Rise in voice SPAM, fraud and robocalls especially during the COVID-19 pandemic led to lost productivity, taking up valuable time away from call center agents and business communications
ConnX Solution
- Centralized SIP trunking with SBCaaS (session border controllers) enhances PBX connectivity
- ConnX Security Assurance for UC delivers UC Threat Management (UCTM)
- ConnX AIOps and universal help desk
Business Results
- Lower call routing costs, improved call quality and coordination among platforms
- Protection against voice threats including robocalls, tool fraud, call spoofing, SIP botnet threat intelligence, VoIP threat intelligence, telephony DoS and VoIP, UC, SIP fuzzing attacks