Enabling Seamless Customer Experiences with Microsoft Teams for SLED

20
June, 2023
Author: Jeff Li

While the State and Local Governments and Education (SLED) markets are notorious for being behind the curve when it comes to adopting new technologies, this is radically changing as more and more agencies and organizations are adopting Microsoft Teams as their secure collaboration solution.

With an uncertain economy, SLED budgets are tight, so it is essential that those responsible for keeping increasingly digital government and education networks and platforms running be as efficient as possible.

State and local governments and school districts are truly the pillars of American communities, and are tasked with ensuring public safety, service, and educational programs are fully supported, and despite the urgency the pandemic created in terms of hybrid models, it is still a struggle for many to adopt the most up to date platforms to better serve the public.

One of the most significant opportunities for improvement is moving to a collaboration platform that consolidates legacy telephony functions integrated with productivity applications – to deliver truly incredible customer experiences.

Microsoft Teams is gaining headway as a powerful hub for team collaboration in Office 365.

At ConnX, we are big fans of Teams as it masterfully integrates the people, content, and tools teams need to be more engaged and productive, and our SLED clients agree. They’ve experienced the benefits!

Because Teams is built on Office 365, it integrates with already familiar Office apps and services. Many state and local agencies and educational institutions have been using Office 365 for decades, and already have access to Microsoft Teams as part of their Office 365 subscription – without using it.

Big and Proven Benefits

  1. Enhance collaboration: Increases the ability to collaborate across project stakeholders, different departments, file store system.
  2. Integrate siloed systems: Consolidates multiple collaboration systems under the Teams umbrella.
  3. Eliminate swivel chair: Interoperates with government and education apps, including GovPilot and Blackboard, with a rich Microsoft feature set tailored to the needs of public servants.
  4. Ensure security: Keeps conversations and projects organized securely and drives more productive meetings while support digital transformation and innovation projects.

 

SLED DX is Picking Up Steam

With the help of ConnX experts, we are helping SLED organizations transform their operations, build a new culture of teamwork and deliver incredible customer experiences with Microsoft Office 365 and Teams. We offer full solutions, from AI SD-WAN private networking, edge computing support, end-to-end licensing and procurement, as well as planning, strategy, and customized services, solutions, and platforms – as well as ongoing Managed Services.

ConnX delivers over 30 years of experience in AI-driven innovation to accelerate and de-risk cloud voice transformation and simplify connectivity, collaboration, and security operations.

As a Microsoft Gold partner, who also works with all major communications service providers, we bring the experience and wisdom SLED teams need, augmenting their IT teams, and bringing them into a more cost efficient and modern realm – enabling them to do more for less.

Schedule a demo to learn more about our SLED success stories and to discuss what is possible in your community.

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