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Webex Calling Device Management

Webex Device Management

An easy, web-based app that automatically configures, and provisions third-party phones to Webex 

Still manually configuring and provisioning Webex? There’s a smarter way.  ConnX device management streamlines Webex deployment for supported 3rd party phones. This intuitive web app automatically configures and provisions phones – all within minutes, even for complex configurations.  Simplify your Webex transformation with ConnX.

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Overview

Manually configuring and provisioning to Webex, can quickly become a time-consuming and error-prone nightmare for IT teams. ConnX Autoprovisioning is your solution! This web application automates the entire deployment and provisioning process, empowering Webex control hub administrators with a whole new level of efficiency. ConnX Autoprovisioning ensures a centralized and standardized approach through a user-friendly UI to make seamless, error-free integration and configuration fast and easy for all your devices. Whether your organization is undergoing a large-scale deployment or simply adding new phones, ConnX autoprovisioning paves the way for a smooth and hassle-free transformation.

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Challenges

Listening to our clients and leveraging our 30 years of intellectual capital, ConnX identified several key challenge enterprise face:

 

  • Time-Consuming Manual Setup: Configuring phones one by one manually is a tedious and lengthy process, especially for large deployments. 
  • Error-Prone Process: Manual data entry is error-prone, leading to connectivity, call quality issues, service disruptions, and wasted IT troubleshooting time.
  • Limited Scalability: Manual provisioning becomes increasingly cumbersome as the enterprise provisioning requirement grows, hindering efficient scaling of phone deployments.
  • Reliance on multiple external vendors: Often IT departments need to leverage specialized 3rd party resources during the transformation, and configuration process, a significant expense.

Challenges Overcome

ConnX device management overcomes the challenges enterprises face by:

 

  • Providing a user-friendly self-service automated solution with a simple-to-use UI that empowers your in-house IT team removing the reliance on multiple external vendors.
  • Reducing setup time with an automated provisioning process from days to hours to minutes.
  • Removing manual entry errors by allowing user databases to be exported into CSV files, and providing automated validation checks for errors and inconsistencies.
  • Making scalability effortless, allowing even large-scale deployments to be done in minutes.

Solution

  • User Interface: Web-based interface offering secure login, provisioning task overview, data upload functionalities (user/location data, phone MAC addresses, Webex admin token), data validation and provisioning buttons, status indicators, and downloadable sample data files.
  • Backend Integration: Secure connection to ConnX Maestro orchestration platform, ConnX-hosted database for data storage, automated scripts for data ingestion, pre-provisioning validation (error checking, license verification, duplicate handling), provisioning (configuration and SBC’s mapping in Webex Calling), and post-provisioning validation. Secure communication protocols throughout.
  • Security Measures: Secure login with user authentication and role-based access control, encrypted data storage, secure upload mechanisms, least privilege access for backend scripts, and regular security audits.

 

Outcomes

  • Time Savings: Eliminate manual configuration, saving 16 – 25.5 hours of IT time per 100 site deployments. (Based on 10-15 minutes per site)
  • Reduced Troubleshooting: Minimize Production errors with automated validation, lowering troubleshooting time by 1-2 hours per incident. (Industry average for manual data entry errors)
  • Faster Deployments: Streamlined provisioning accelerates Webex rollouts, potentially saving years on deployment timelines.
  • Scalability for Growth: Effortlessly manage large-scale phone deployments as your enterprise grows. Adding 50 new phones takes minutes, not hours.
  • Minimized Errors: Pre-provisioning validation reduces typos and configuration mistakes, leading to fewer troubleshooting incidents and service disruptions.
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The Impact

Reduced IT Costs

Automating phone & device provisioning eliminates manual configuration, saving significant IT labor hours for other strategic tasks.

Minimized Errors

Pre-provisioning validation reduces errors, leading to fewer troubleshooting incidents and service disruptions.

Faster Deployments

Streamlined provisioning accelerates Webex Calling rollouts, bringing communication functionalities online quicker.

Competitive Advantage:

Streamlined phone setup allows quicker adoption of new Webex features and functionalities, giving you a competitive edge.

Improved Scalability

Effortlessly manage large phone deployments as your business grows, adding new devices in minutes.

Increased ROI

Reduced IT costs, faster deployments, and improved user experience contribute directly to your organization’s bottom line.

Embrace the power of automation and increase the velocity of your Webex transformation with ConnX

Contact us today for a demo