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CCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments

CCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments

by ConnX Marketing | Mar 23, 2023 | Articles, Newsroom

Original post on Customer Magazine The ongoing migration to everything-as-a-service (XaaS) solutions and telco cloud continues to disrupt old business models and traditional hardware/software architectures associated with the last two decades of legacy IT...
“Experience Assurance” Changes the Game for Real-Time Communications and Telco Cloud

“Experience Assurance” Changes the Game for Real-Time Communications and Telco Cloud

by ConnX Marketing | Mar 22, 2023 | Articles, Newsroom

Original post on Cloud Computing Telco cloud is a next-generation network architecture that brings together Software Defined Networking (SDN), Network Functions Virtualization (NFV), and cloud-native voice, data, video, messaging, and collaboration applications over a...
Is It Possible To Hear A Pin Drop at the Edge of the Telco Cloud?

Is It Possible To Hear A Pin Drop at the Edge of the Telco Cloud?

by ConnX Marketing | Mar 21, 2023 | Articles, Newsroom

Original post on Internet Telephony In 1986, Sprint (now part of T-Mobile) came out with the “pin drop” ad campaign, which featured commercials stating that the network was so quiet “you can hear a pin drop” over their long-distance network....
Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments

Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments

by ConnX Marketing | Mar 21, 2023 | Articles, Newsroom

Original post on MSP Today There is a reason why the MSP industry continues to grow faster than nearly every other segment in technology and telecom – it is called the cloud. The Managed Service Providers that made the leap to the cloud early are growing at a rapid...
As More Business Moves to the Cloud and Cyber Attacks Grow, AI-Driven SD-WANs Pick Up Momentum

As More Business Moves to the Cloud and Cyber Attacks Grow, AI-Driven SD-WANs Pick Up Momentum

by ConnX Marketing | Feb 23, 2023 | Articles, Newsroom

Original post on SD-WAN Resource Digital transformation has forever changed the world as we know it, with the most prominent shift being the introduction of a vast array of innovative devices and applications. These new technologies, such as artificial intelligence...
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  • CCaaS Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
  • “Experience Assurance” Changes the Game for Real-Time Communications and Telco Cloud
  • Is It Possible To Hear A Pin Drop at the Edge of the Telco Cloud?
  • Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
  • ConnX Selected as Top Innovator in Cloud Collaboration

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