With Real Time Communications enhancements organizations can drive unprecedented efficiency in the sales and marketing process while providing outstanding Customer Experiences
Plainsboro, NJ, August 3, 2022 — ConnX, an innovative multiservice communication platform integrator and managed service provider and Microsoft Gold Partner, today announced it has introduced a premium version of Microsoft’s popular Dynamics 365 product line of enterprise resource planning and customer relationship management intelligent business applications.
Dynamics 365 and Microsoft Teams integration allows organizations to speed up the flow of work, enabling anyone in an organization to view and collaborate on Dynamics 365 records, from within the flow of work with Teams.
“With today’s borderless workforce, business groups often collaborate across departments while working on identifying new market opportunities, researching sales prospects, pursuing sales opportunities, deepening relationships with existing customers, and providing those customers outstanding service experiences,” said Jeff Li, Senior Director, Partner Service Assurance and head of partnership development and innovation. “Using Teams integration, our customers can now invite anyone in their organization to view and collaborate on customer records right within a Teams chat or channel. They can also make and receive calls from within Dynamics 365 to get work done more efficiently. Customer service representatives can find, view, and act upon customer case records, including troubleshooting steps and follow-up actions tracking.”
Teams can be integrated with Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation.
“We are a proud Microsoft Gold Partner and have been working closely with Microsoft for over two decades,” Li said. “For example, when using our Maestro platform, Microsoft Teams is optimized with our SIP solution (Direct Routing).”
In Microsoft’s research, it was discovered that organizations support an average of eight customer engagement channels, not just traditional calls and email but also chat, social, messaging and others.
Additionally, these same organizations expect to see volumes increase across all channels. This presents a difficult challenge for contact center leaders, as the systems used to manage these channels are often disparate and uncoordinated. The associated complications with routing contacts, integrating customer data, and creating effective reporting is leading to undesirable customer experiences.
To move ahead and excel at the customer experience, organizations must find a way to use systems that are enablers of success. This is where the complex and truly challenging part of the customer experience happens. The contact center must excel at the human-to-human interactions, while mastering the use of automation and intelligence as appropriate.
The ConnX Premium Solution
Dynamics 365 and Microsoft Teams integration allows you to speed up the flow of work, enabling anyone in an organization to view and collaborate on Dynamics 365 records, from within the flow of work with Teams.
This joint solution enables enterprises to utilize the best of breed technology with voice added to Dynamics CRM with the following benefits from its global integrated communications platform.
Following are the key features of ConnX optimization platform:
- Dual Datacenter / Carrier Redundancy / Failover
- DID Porting / Bring Your Own Carrier
- 24 x 7 Global NOC support model
- Enhanced End-to-End monitoring and management
- Seamless Service Migration
- Dynamic E-911
- Embedded Fraud Detection and Robocall Protection
Learn more about this tightly integrated solution at (connxai.com/microsoft-dynamics-365). Learn more about Microsoft Dynamics and Teams combined strengths on Microsoft’s website here.
ConnX is a Digital Communications Transformation as a Service platform provider that integrates SDWAN, UC collaboration, mobility, security, Artificial Intelligence (AI) and Automation to help enterprise customers transform from fragmented and siloed communications services to an integrated, AI-driven, multi-service collaboration platform. ConnX Maestro Orchestrator enables customers to rapidly realize the benefits of AI and digital transformation to mitigate the challenges associated with communications integration, provisioning, support, maintenance, and migration resulting in lower cost, higher productivity, and a predictable and consistent user experience.
For more information, visit connxai.com.