Seamless interoperability with Webex. Without leaving Amazon Connect.

Unblock Amazon Connect adoption by providing interoperability with Webex, providing an integrated directory, calling, chat, presence, and transfer of caller information. Manages the enormous complexity of merging fragmented infrastructures, and provides End-to-End, Client-to-Cloud observability while lowering PSTN toll costs.

• Lack of real-time presence of Webex users.
• Integration of siloed systems requires specialized resources and expertise.
• Risk management and control over systems during and after migrations.
• Seamless integration

Listening to our clients and leveraging 30 years of intellectual capital, ConnX identified key obstacles our enterprise clients face when adopting Amazon Connect:

• Siloed, Fragmented Communication Systems: Our clients struggle with fragmented and siloed systems and applications. The complexity of adopting Amazon Connect while integrating third party platforms like Webex and providing scalable architecture is complex
• Investments Bar Modernization: Despite the allure of enhanced efficiency and improved business intelligence offered by Amazon Connect, intensive specialized resource requirements obstruct adoption
• Lack of Visibility: With siloed systems comes the struggle of having a clear picture of availability, quality, and capacity and a lack of analytics for business intelligence.

• ConnX Integration removes the complexity and high specialty resource demands that block adoption. We’ve already done the hard work in figuring out architecture, scalability, integration – your enterprise simply consumes it as a service
• No need to choose between modernization and investments in Webex, since ConnX’s  Interoperability solves that challenge
• ConnX Maestro Orchestration along with our Service Assurance provides End-to-End, Client-to-Cloud visibility, as well as a full range of capabilities such as call recording, transcription and translation, compliance and sentiment, intent and speech analysis.