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Latest Articles
Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments
There is a reason why the MSP industry continues to grow faster than nearly every other segment in technology and telecom – it is called the cloud. The Managed Service Providers that made the leap to the cloud early are growing at a rapid pace, replacing what used to be called “IT Outsourcing.” Small, medium, and large MSPs are in a great position to attract customers and serve them far better and for far less money and risk than the classic, traditional “outsourcers” that had the means to build massive, shared infrastructure.
Born in the Cloud, Built on AI: Juniper and ConnX Bring Next-Level Performance and User Experience to the Edge
The WAN edge is critical to supporting the best user experiences from client-to-cloud, a challenge that was fundamental to Juniper Networks’ acquisition of 128 Technology at the end of 2019. That transaction created what was arguably the most unique and innovative technology in the SD-WAN space since its inception, by bringing indispensable insight and control to Juniper and, more importantly, to the Managed Service Providers (MSPs) who are transforming mission-critical, distributed enterprise networks for their global customer bases.
Cybersecurity Must Be a Forethought for Retailers on the Road to Digital Transformation
Digital transformation has helped revolutionize industries through the introduction of innovative technology, but it certainly had its most profound impact on the retail sector. Digitalization sparked the rise of e-commerce, with the market currently valued at $3.3 trillion and predicted to reach $5.4 trillion by 2026. Furthermore, the vast array of devices and applications has allowed retailers to create new, immersive, and personalized customer experiences (CX), both for in-store and online shopping.
Latest Thought Leadership
Securing Your Network, Applications, Data and Reputation Is Possible with Security-as-a-Service and AI Assurance at the Edge
Digital transformation has become the foundation for every aspect of business, and as more applications and services are moving to the cloud, and more access is happening at the edge with the unstoppable rise of remote and hybrid working, the attack surface continues to expand, often faster than it can be defended.
When the Customer Experience is Everything for Retailers, More Intelligent Digital Communications Platforms Drive Better Outcomes for Customers and Teams
The digital age has dramatically overhauled how and where services are delivered across a myriad of industries. As a result, it has never been easier for new businesses to enter previously inaccessible markets to try and gouge out their own share from the dominant giants.
Keys to Successful Digital Transformation Across the Three Cs: Connectivity, Communication and Collaboration
According to a study by McKinsey, seventy percent of transformations fail. Contributing factors include “insufficiently high aspirations, a lack of engagement within the organization, and limited investment in resources and skills across the organization to sustain the change, among others.”
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